T flyhelpdesk / Help center / Integration setup

Set up Request Tracker 5

6 min

Import tickets, queues and correspondence from Request Tracker 5.

Step 1 / 4
Developer portal Create a new app Name flyhelpdesk Create API key
1

Create an RT auth token

In Request Tracker create an authentication token for the REST2 API for a user with read access.

Connect integration Secret key Save
2

Enter the details

Open Integrations → Import & migrate → Request Tracker 5 and enter the base URL and token.

Preview — 128 tickets Login issue on checkout ready Refund not received ready Cannot reset password ready
3

Preview the import

Run Test connection & preview to see a sample and mapping.

All set
4

Run the import

Click Run import to bring the history over (idempotent).

Open the setup screen