Support that runs itself,
on your brand.

The AI-native help desk for hosting companies and MSPs.

One inbox

✉Email

☎Phone

💬Live chat

✆WhatsApp

fMessenger

◎Instagram

✎SMS

⌘API

Shared inbox

Every conversation threaded, with the customer's services, invoices and history alongside.

SLA clocks · skills routing · collision detection

An AI agent that acts

Website down since this morningUrgent

acme-shop.com shows an error page and our email bounces.

✓DNS points at server web-04

!TLS certificate valid, renews in 6 days

✕WHMCS hosting suspended: invoice #4182 unpaid

Tools it can use

WHMCSBlesta cPanel / WHMPlesk DirectAdminISPConfig DNS · TLS · mailMCP tools

Reads services, invoices, mailboxes and quotas, then answers from what it found.

Safe by design

✓ Requester verified with a one-time code

The agent proposes

Send a payment link for invoice #4182, and unsuspend acme-shop.com once it is paid.

ApproveEdit

09:14Checked DNS and TLS for acme-shop.com

09:14Found the unpaid invoice in WHMCS

09:15Maya approved: payment link sent

Prove it before you ship it

Evals

412

real tickets replayed against the new setup · 96% pass

Staged rollout

10% → 100%

a share of tickets first, then everyone

QA scorecards

4.6 / 5

every conversation scored, AI and human

AI monitors with alerts Draft ratings & review queue AI disclosure & content marking

Incident-aware

web-04 · high load · from your monitoring

Incident opened · customers on web-04 matched through WHMCS and Blesta

#8812#8813#8815#8819 #8820#8824+ 31 linked

One update, every ticket: “We are moving sites on web-04 to a new node; expect service back within 20 minutes.”

Self-service

🔒 support.northwind-hosting.com

How do I point my domain at my new server?

Change the A record to 203.0.113.24 at your registrar — here's the guide from our knowledge base. Did that solve it?

Their own AI assistant, connected

Customers add your help centre to Claude, ChatGPT or any MCP client and check their tickets and services from there — signed in with their portal account.

Deflection rate tracked · gaps in your knowledge base flagged

Voice AI

Incoming call · +44 20 7946 0958Verified

Assistant: Hi, you're speaking with an AI assistant. I can see your server is back up since 9:40.
Caller: Great — can you send me the incident report?

Vapi or Retell on your numbers · transcript in the ticket · minutes counted per customer

AI you can resell

AI resolutions

Northwind · 38 beyond the 50 included

57.00WHMCS

Voice minutes

Northwind · 212 min

42.40WHMCS

Support time

Globex · 3.5 h, 2 h from prepaid block

120.00Blesta

Billed once, in one system · usage alerts and self-serve top-ups · credits instead of invoice edits

Insights

96%

CSAT

41%

Deflected

98%

SLA met

+12%

Positive sentiment

Spike: “email bounces” +240%

White-label · multi-brand

🔒 support.northwind-hosting.com

Northwind

🔒 help.skylark.app

Skylark

🔒 care.globex.io

Globex

Own domain · TLS · inbound email · DKIM signing Sell the desk itself: WHMCS & Blesta modules

Enterprise-ready by default

Passkeys SSO & SCIM Session controls IP allow-lists Data region per workspace Per-workspace encryption keys Backups with restore drills Audit log GDPR erasure & DPA

Bring your history

WHMCS

Zendesk

Freshdesk

Intercom

Request Tracker

CSV

Imported to

flyhelpdesk

customers · tickets · knowledge base

Support that runs itself.

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flyhelpdesk.com

Support that runs itself,on your brand.

Enterprise-ready by default

Support that runs itself.

Support that runs itself,
on your brand.