Getting started
Build your agent signature
Create a professional HTML signature that drops into every reply automatically.
Getting started
Build your agent signature
A signature makes replies feel personal and on-brand. Build yours in your profile.
Build it
- Open your profile → Signature and use the builder to add your name, title, company, phone and links.
- Switch to rich mode for a formatted HTML signature (bold, links, a small logo), or keep it plain text. Everything is sanitised, so it renders safely in email.
- Save. A live preview shows exactly how it will look.
It just appears
When you open a ticket, your signature is pre-populated in the reply composer, ready above the cursor — no copy-paste. Edit or remove it per reply if you need to. Admins can keep signatures consistent across the team.
More in Getting started
Tour of the agent workspace (Inbox)
Learn the three-pane workspace — views, queues and the reading pane — and how to work a ticket end to end.
Keyboard shortcuts
Fly through the queue without touching the mouse — navigate, reply, resolve and open the command palette.
Install flyhelpdesk as an app
Add flyhelpdesk to your desktop or phone home screen for a full-screen, app-like experience.