Admin
Monitor health with Observability
See live system health, service checks and operational metrics — and wire up an uptime monitor.
Admin
Monitor health with Observability
Admin → Observability gives you an at-a-glance view of whether the platform is healthy and how busy it is.
What it shows
- Overall status — Operational, Degraded or Down, from the worst individual check.
- Service checks — database, cache, background jobs, mail transport, storage and the application runtime, each with a message and detail.
- Operational metrics — open tickets, new/resolved in the last 24h, SLA breaches, team size and audit volume.
- Recent activity — the latest audit events.
Wire up an uptime monitor
The same data is available as JSON at /api/health. It returns HTTP 200 when healthy and 503 when any check fails — point your uptime monitor (or load balancer) at it.
Tips
- A Degraded mail check usually means outbound email isn't fully configured yet — set up SMTP in Channels.
- Check the page after any big configuration change to confirm everything still reads green.
More in Admin
Manage your team — invite, edit and remove agents
Add teammates, set their role and department, reset passwords, set profile photos, and remove people safely.
Protect agents with two-factor authentication (2FA)
Add a time-based one-time code to agent sign-in, with recovery codes — no third-party service required.
Run multiple brands from one workspace
Support several brands from a single account — each with its own identity, departments, queues and inbound email.
Back up & restore your workspace
Automatic daily backups — encrypted, verified and mirrored off-site — plus one-click restore.
Compliance, certifications & audit evidence
Track SOC 2, ISO 27001, GDPR and more from one module — controls, evidence and readiness.