Tickets
Find anything: advanced search & bulk actions
Search across every ticket with filters, then act on many at once.
Tickets
Find anything: advanced search & bulk actions
When the inbox is busy, search and bulk actions keep you fast.
Advanced search
Use the search box to match on subject, ticket number, requester or body. Narrow with filters — status, priority, queue, assignee, channel, tag and date — to build the exact list you need. Save time by searching from any view.
Bulk actions
- Tick the checkboxes on several tickets (or select all in the filtered list).
- Choose a bulk action from the toolbar — assign, change status or priority, add a tag, or close.
- Confirm. Every change is written to each ticket’s history, so the audit trail stays intact.
This is the fastest way to triage a backlog, clear spam, or re-assign a queue when someone’s out.
More in Tickets
Creating & assigning tickets
Open a ticket on a customer’s behalf and get it to the right agent, with SLA and automations applied automatically.
Using queues & departments (and who can see what)
Route work into queues, group them under departments, and control exactly which agents see which tickets.
Custom statuses & custom fields
Model your real workflow with custom statuses and capture structured data with custom fields, right from the reading pane.
Merging tickets & adding watchers
Collapse duplicate tickets into one thread and keep interested teammates in the loop with watchers.
Time tracking on tickets
Track billable effort per ticket with a live timer or manual entries, and see the running total as you work.