Getting started

Keyboard shortcuts

Fly through the queue without touching the mouse — navigate, reply, resolve and open the command palette.

Getting started

Keyboard shortcuts

flyhelpdesk is built for keyboard-first triage. Shortcuts work anywhere in the workspace as long as you are not typing in a text field.

The essentials

Key	Action
`j`	Select the next ticket
`k`	Select the previous ticket
`c`	Compose a new ticket
`r`	Jump to the reply box
`e`	Resolve (or reopen) the open ticket
`a`	Assign the ticket to yourself
`⌘K` / `Ctrl+K`	Open the command palette
`⌘↵` / `Ctrl+↵`	Send the reply you are writing
`?`	Show the shortcut legend

Press ⌘K (or Ctrl+K).
Start typing to jump: Go to Inbox, Go to Admin dashboard, Open customer portal or View marketing site.
Press Esc to close it.

A typical flow never leaves the keyboard: j/k to find the ticket, a to grab it, r to write, ⌘↵ to send, e to resolve.
Shortcuts are suppressed while you are focused in the composer, so typing "e" in a reply never resolves the ticket by accident.
The reading pane shows a quick legend (J/K Navigate · R Reply · E Resolve · A Assign · ⌘K Command) so you never have to memorise it.